All products offered on this website are governed by the following terms and conditions. By using www.thenewrules.ai, you agree to comply fully with these terms.

This website is owned and managed by Y Experiment Sp.z o.o. No part of this site may be copied, altered, or distributed in any form without the explicit permission of Y Experiment Sp.z o.o.

Website Features and User Accounts

By using our website, you may:

Create a user account to manage your orders, save shipping details, and access purchase history.
Purchase physical books and digital products such as e-books.
Review your orders, print invoices, and track shipment status from your account dashboard.
Submit product reviews and participate in public comment sections or discussions.

Account creation requires providing accurate contact information and agreeing to these terms of service. Users can authenticate via GitHub or by requesting a verification code sent to their email address. Users are responsible for maintaining secure access to their email account and GitHub credentials.

Abusive, unlawful, or spammy content in reviews/comments may result in account suspension or removal.

Community Guidelines and Content Moderation

Our comment sections are designed to foster thoughtful discussion about the content. We encourage substantive conversation, intellectual curiosity, and civil discourse. When participating in discussions, please:

Keep comments relevant to the chapter or topic being discussed
Express disagreement respectfully and constructively
Focus on ideas and arguments rather than personal attacks
Contribute meaningfully to the conversation
Avoid promotional content, spam, or off-topic discussions

Comment Flagging

Users may flag comments that violate our community guidelines. The flagging system exists to alert moderators to potentially problematic content. Please use this feature responsibly:

Flag comments only when they genuinely violate guidelines
Do not flag comments simply because you disagree with them
Abuse of the flagging system may result in loss of flagging privileges

Moderation Policy

Moderators with Catalyst status review flagged comments and may take action at their discretion, including:

Removing comments that violate guidelines
Temporarily or permanently suspending accounts for repeated violations
Taking no action if a flagged comment does not violate guidelines

Moderation decisions aim to maintain a respectful environment while preserving open discussion. We value diverse perspectives and welcome disagreement when expressed constructively. Content may be removed for being uncivil, off-topic, spam, or otherwise disruptive to meaningful conversation.

You may edit your own comments at any time. Comments are associated with your user account, and moderators can view your user ID for accountability purposes.

Additional Disclaimers

Use of website features (account creation, orders, reviews) requires acceptance of these Terms & Conditions and Privacy Policy.

In case of suspected unauthorized use of your account, please notify us immediately.

Refund Policy

We are committed to delivering top-quality products along with outstanding customer support. Sometimes products may arrive with manufacturing flaws, sustain damage during delivery, or be shipped incorrectly. If your purchase does not meet your expectations upon arrival, please get in touch promptly by emailing us at info@thenewrules.ai. We will gladly evaluate your situation.

All requests for refunds or exchanges must be submitted within 14 days of the delivery date. We reserve the right to decide on the type of remedy we can offer, such as a replacement, refund, or return.

Return for Refund

You have the option to return any undamaged and properly delivered item at your own expense to our warehouse for a full refund of the product price. To initiate a return, please notify us within two weeks of receiving the product using the provided email.

Please note: The customer is responsible for all shipping fees related to returning items.

All voluntary returns or exchanges need to be received at our facility within 30 days of your initial return request; after that period, we will be unable to process the return or exchange.

Digital Products

Digital goods, including ebooks, downloadable files, or redemption codes not fully managed by us, are non-returnable and non-refundable. In mixed orders containing digital and physical items, partial refunds may be possible. To discuss cancellations or returns, contact our support via the ticket system.

Unsolicited Returns

If a returned package arrives at our warehouse without prior arrangement, we will contact you to verify the shipping address. We will follow up once after one week. If no response is received within seven days of that follow-up, a refund (excluding shipping) will be issued and the item restocked.

Shipping Policy

Order Processing

We strive to process and ship orders every business day, except in exceptional circumstances and on public holidays or weekends. The standard preparation and shipping timeframe is usually between 1 to 3 business days from the date of purchase. During busy periods, such as holiday seasons or product launches, delivery times may extend to 1–2 weeks or more. Pre-ordered items will be shipped around the date specified in their product description.

Shipping and Delivery

Customers are responsible for providing an accurate shipping address at checkout. Please ensure that autofill or other address assistance features are correctly set. Once packages are handed over to the carrier, we cannot control their delivery. We cannot modify addresses or provide shipment status beyond tracking information available to you. We are not liable for lost, damaged, or misdelivered packages but will make reasonable efforts to offer refunds or product replacements at our discretion.

Returned Packages

If a package is returned to our warehouse, we will contact the customer to confirm the correct shipping address for reshipment. After one week, we will send a follow-up email. If no response is received within seven days following this reminder, the order will be refunded (excluding shipping costs) and the product returned to inventory.

Pricing and Delivery Terms

We reserve the right to select the carrier and shipping method at our discretion. Shipping fees depend on the customer's location. We make no guarantees about delivery speed, as delays caused by the carrier can occur.

International Shipping Fees and Delivery Estimates

Similar to domestic shipments, we choose the carrier and shipping method. Shipping costs vary depending on the destination country and cover shipping only—they do not include customs duties, taxes, or other import fees, which are the responsibility of the recipient. Delivery time guarantees are not provided; carrier delays are possible.

Standard international orders typically arrive within 1 to 2 weeks after dispatch. For FedEx shipments, FedEx manages customs clearance and delivery. With USPS shipments, packages transfer to local postal carriers who contact recipients about any customs fees.

Lost International Packages

Packages are deemed lost if no tracking updates occur for two months, or three months during peak holiday season (October–January). Please refer to our return policy for lost or damaged shipment procedures.

Contact Information

For any questions regarding our terms or your data, please contact:

Email: info@thenewrules.ai

Y Experiment Sp.z o.o., ul. Prusa 16A/11, 60-819 Poznań

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